Effective Date: 28th of November, 2024
Welcome to Kandhor. By accessing our website at www.kandhor.com, purchasing any products, or using any of our services, you agree to comply with and be bound by the following Terms and Conditions. These Terms apply to all site visitors, customers, and users of the site.
Please read them carefully before making any transaction or engaging with the platform.
1. Overview
Kandhor is a Nigeria-based online store specializing in trend-driven, high-quality physical products, including custom and framed art prints. Our services are available both within Nigeria and internationally. We are committed to providing a seamless shopping experience backed by reliable delivery, transparent communication, and responsive customer support.
2. Eligibility
By using this site, you affirm that you are:
- At least 18 years of age, or using the platform under the supervision of a parent or guardian;
- Providing accurate, complete, and current account or order information;
- In compliance with these Terms and any applicable local laws.
3. Product Information and Availability
- We strive to ensure all product descriptions, images, and specifications on our website are accurate and up-to-date. However, slight variations in color, texture, or size may occur due to differences in screen resolution or the handcrafted nature of some items.
- All products are subject to availability. If an item becomes unavailable after your purchase, we will notify you and offer alternatives, store credit, or a refund.
4. Pricing and Payments
- Prices are listed in Naira (₦) and US Dollars ($). You can select your preferred currency at checkout.
- Prices do not include customs duties, taxes, or shipping fees (unless stated otherwise).
- Payments are securely processed through Paystack, and we accept a range of cards and payment options as provided by Paystack.
- Promotional prices and discount codes may be subject to expiration dates, usage limits, or exclusions, and are not redeemable for cash.
5. Order Processing and Fulfillment
- Once your order is placed, you will receive a confirmation email.
- Orders are typically processed and shipped within 3–14 working days, depending on product availability and production times.
- You will receive a tracking link via email once your order has been dispatched.
6. Shipping and Delivery
- Kandhor offers nationwide and international shipping through trusted logistics partners such as GIG, DHL, FedEx, and others.
- Shipping timelines vary based on destination and courier, but estimated delivery times are provided at checkout.
- Some products may not be available for delivery in specific regions due to courier restrictions or legal limitations.
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
- If delivery is delayed or lost due to incorrect address entry by the customer, Kandhor will not be held liable.
7. Returns and Refunds
We aim for 100% customer satisfaction. However:
- We only accept returns for damaged or defective items reported within 7 days of delivery.
- To request a return, contact hello@kandhor.com with your order number, a description of the issue, and photographic evidence.
- Whether a product qualifies for return/refund is subject to product type and situation.
- Return shipping costs may be covered by Kandhor or the customer depending on the nature of the issue.
- We do not accept returns for products damaged after delivery due to customer handling.
8. Cancellations
- Orders may be canceled within 24 hours of purchase if they have not yet been processed.
- Kandhor reserves the right to cancel any order at our discretion, especially in cases of:
- Product unavailability,
- Suspected fraud or payment issues,
- Violation of our Terms.
9. Promotions and Offers
- Promotional discounts, coupon codes, and limited-time offers are subject to individual terms.
- Kandhor reserves the right to modify or cancel promotions at any time.
- Discounts cannot be combined unless explicitly stated.
10. User Accounts
- You may choose to create an account or use guest checkout.
- When creating an account, you agree to keep your login credentials confidential and to be responsible for all activities under your account.
- We may suspend or terminate accounts that violate our Terms or are suspected of fraudulent activity.
11. Intellectual Property
- All content on this website — including but not limited to logos, text, images, graphics, and product designs — is the intellectual property of Kandhor or its content providers.
- No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
12. Privacy and Data Use
- Kandhor collects and uses your data in accordance with our [Privacy Policy].
- Information such as your name, email, phone number, and address is used strictly for order processing, delivery, and marketing purposes.
- We may share your data with trusted third-party services (e.g., payment processors, couriers, and email platforms).
- Your data will never be sold to unrelated third parties.
13. Limitation of Liability
To the maximum extent permitted by law:
- Kandhor shall not be held liable for indirect, incidental, or consequential damages arising from your use of the website or purchase of our products.
- Our total liability for any claim shall not exceed the amount you paid for the specific product in question.
14. Force Majeure
We shall not be held liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, supply chain disruptions, labor strikes, or governmental regulations.
15. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of Nigerian courts.
16. Modifications to Terms
We may update these Terms & Conditions at any time. Changes will take effect immediately upon posting to this page. It is your responsibility to review the Terms periodically. Continued use of the site constitutes acceptance of any changes.
Contact Information
If you have any questions about these Terms or anything else, please contact us:
Email: hello@kandhor.com
Website: www.kandhor.com
