Effective Date: 28th of November, 2024.
Kandhor respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kandhor.com, whether as a guest or registered user.
We process your personal data in compliance with the Nigeria Data Protection Regulation (NDPR). By accessing our website or purchasing our products, you agree to this policy.
1. Who We Are
Kandhor is a Nigeria-based online store offering curated, trend-driven physical products, including art prints and design pieces. Our services cater to both local and international customers.
We are the “data controller” responsible for the processing of your personal data under NDPR.
2. Information We Collect
We collect personal information when you interact with our website, place an order, sign up for marketing communications, or contact customer service.
a. Information You Provide Directly
When you:
- Place an order
- Register for an account
- Subscribe to emails
- Contact us through our support form or email
- Enter a promotional campaign or giveaway
We may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order and transaction details
- Password (encrypted)
- Communication and support requests
- Optional information such as gender, birthday, or product preferences
b. Information We Collect Automatically
When you browse our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Device type
- Referral links
- Pages visited
- Time spent on pages
- Click actions
This is collected through cookies, server logs, and tools like Google Analytics and Meta Pixel.
3. Use of Your Information
We use the data we collect for the following purposes:
a. Order Fulfillment
- Process payments via Paystack
- Ship your products using trusted partners (e.g., DHL, GIG, FedEx)
- Send order and delivery updates via email or SMS
b. Customer Experience
- Personalize your shopping experience
- Recommend relevant products
- Respond to customer inquiries or complaints
- Improve website speed and functionality
c. Marketing & Communication
- Send newsletters, special offers, promotions, and product announcements
- Run retargeting ads through Facebook, Instagram, or Google
- Conduct surveys or request feedback (optional)
You can unsubscribe from marketing communications at any time by clicking the link in any email or by emailing us at hello@kandhor.com.
4. Legal Basis for Processing Data
Under the NDPR, we process your data based on:
- Your consent (for marketing, cookies, account creation)
- Contractual necessity (to process orders)
- Legal obligations (e.g., financial record keeping)
- Our legitimate interests (fraud prevention, marketing insights, user experience improvements)
5. Cookies and Tracking Technologies
Kandhor uses cookies to:
- Keep you logged into your account
- Track items in your cart
- Understand website traffic and behavior
- Show personalized ads
We use:
- Google Analytics
- Facebook Pixel (Meta Ads)
- Session and persistent cookies
You can manage or disable cookies through your browser settings, though certain features may not function properly.
6. Data Sharing and Third Parties
We do not sell or rent your personal information.
We only share data with trusted third parties, including:
- Payment processors (Paystack – for secure payment handling)
- Shipping providers (DHL, GIG, FedEx – to deliver your orders)
- Email services (for order notifications and newsletters)
- Advertising platforms (Facebook/Instagram/Google – to show you relevant ads)
- Web analytics tools (Google Analytics – to track performance)
These providers are obligated to protect your data and only use it for the services they provide to us.
7. Your Rights Under NDPR
You have the right to:
- Access your personal data
- Correct or update inaccurate or incomplete information
- Request deletion of your data (in specific cases)
- Withdraw consent for marketing or data processing
- Request data portability (export your data in a readable format)
- Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)
To exercise any of these rights, email us at hello@kandhor.com with your request. We will respond within 30 days.
8. Data Security
We implement strong security measures to protect your data:
- SSL encryption for all transactions
- Secure, regularly updated hosting platforms
- Encrypted passwords and restricted admin access
- Secure backups and system monitoring
While we take every reasonable step to protect your data, no method of transmission is 100% secure. By using our website, you acknowledge this risk.
9. Data Retention
We retain personal data only as long as necessary:
- For the duration of your account
- As required to fulfill your order
- To comply with legal, tax, or accounting requirements
After this, we securely delete or anonymize your information.
10. Account Control and Deletion
If you’ve created a user account, you can:
- Log in to update your name, password, address, etc.
- Request that we delete your account and all associated personal data by contacting us
11. Children’s Privacy
Kandhor does not knowingly collect or solicit personal data from anyone under the age of 18. If we discover such data has been collected, it will be deleted immediately.
12. Cross-Border Transfers
While we are based in Nigeria, some of the third-party services we use may store data in other countries. We ensure that all such parties maintain data protection standards consistent with NDPR.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal obligations, technology, or our business operations. The latest version will always be available at kandhor.com/privacy-policy, and significant changes will be communicated to you via email or website notice. Privacy Policy
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or your data, please contact us:
Email: hello@kandhor.com
Website: www.kandhor.com