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Terms & Conditions
Last Updated: 2nd Dec, 2024
Welcome to Kandhor, your premier online destination for high-quality art prints. By accessing, browsing, or making a purchase on our website, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, users, and customers. Please read them carefully before proceeding with any transaction.
If you do not agree with these terms, you must discontinue the use of our website immediately.
2. Eligibility
2.1 User Requirements
By using this website, you confirm that:
- You are at least 18 years old, or you are accessing the site under the supervision of a parent or legal guardian.
- You possess the legal capacity to enter into a binding agreement.
- The information you provide during registration or at checkout is accurate, truthful, and up-to-date.
2.2 Restricted Activities
You agree not to:
- Use the website for any unlawful purposes.
- Disrupt or interfere with the security or performance of the website.
- Attempt to gain unauthorized access to our systems or user data.
Violation of these terms may result in immediate suspension or termination of your access to Kandhor.
3. Products and Services
3.1 Product Descriptions and Display
Kandhor makes every effort to display products as accurately as possible. However:
- Colors may vary slightly due to screen settings or lighting.
- Product dimensions and specifications are approximate and provided for reference.
- Limited edition and exclusive items may have unique characteristics that are outlined in their descriptions.
3.2 Custom Art Orders
Customers may request customized prints. Custom orders are subject to the following conditions:
- All specifications must be provided at the time of purchase.
- Production times will vary depending on the complexity of the request.
- Customized items are non-returnable unless they arrive damaged or defective.
3.3 Limited Availability
Some items may be offered in limited quantities or as part of seasonal collections. Once these items sell out, they may no longer be available for purchase.
4. Orders and Payments
4.1 Order Placement
When you place an order, you agree to the following:
- All items in your cart are subject to availability.
- Prices, discounts, and promotions are applicable only at the time of purchase.
After submitting an order, you will receive an email confirming receipt of your request. This email does not guarantee acceptance. Kandhor reserves the right to cancel any order at its discretion.
4.2 Payment Methods and Security
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
To ensure security, we use encrypted payment gateways. Your payment information is never stored on our servers.
4.3 Pricing and Taxes
All prices listed on the website are in United State Dollar (usd) $. Additional charges include:
- Applicable taxes, calculated based on your shipping address.
- Shipping fees, displayed during checkout.
4.4 Order Modifications and Cancellations
- Orders can be modified or canceled within 24 hours of placement by contacting customer service.
- Beyond this period, changes are not guaranteed, especially for custom items.
5. Shipping and Delivery
5.1 Shipping Policy
Kandhor offers international shipping. Available options and costs are displayed at checkout. Delivery timelines vary by destination and method selected.
5.2 Tracking and Updates
Once your order ships, you will receive a tracking number via email.
5.3 Delivery Issues
If your package does not arrive within the estimated timeframe:
- Contact our customer support team for assistance.
- Note that delays caused by customs, weather, or carrier issues are beyond our control.
5.4 Damaged or Lost Packages
- If your package arrives damaged, retain the packaging and contact us within 7 days with photographic evidence.
- We will work with the shipping carrier to resolve lost package claims.
6. Returns, Refunds, and Exchanges
6.1 Return Policy
All products ordered on Kandhor are printed on demand. As a result, we do not accept returns or issue refunds unless the item is damaged or defective. In such cases, items may be returned within 7 days of receipt, provided they are unused and in their original packaging.
6.2 Refund Process
Refunds are processed once the returned item has been received and inspected. Refunds will exclude original shipping costs unless the return is due to an error on our part.
6.3 Exchanges
Exchanges are subject to product availability. If an exchange is requested, the customer may be responsible for return shipping fees.
6.4 Non-Returnable Items
Custom prints, final-sale items, and digital downloads are non-returnable unless they arrive damaged or defective.
7. Intellectual Property
All content on the Kandhor website, including but not limited to:
- Artwork
- Images
- Logos
- Text
is the exclusive property of Kandhor and protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. User Accounts
Users may create accounts for faster checkout and personalized recommendations. By registering:
- You agree to provide accurate and current information.
- You are responsible for maintaining the confidentiality of your login details.
Kandhor is not liable for any unauthorized account access resulting from negligence.
9. Limitation of Liability
To the fullest extent permitted by law, Kandhor is not liable for:
- Any indirect or consequential damages arising from your use of our services.
- Errors in product descriptions or specifications.
- Delays or losses caused by third-party carriers.
Our maximum liability is limited to the purchase price of the disputed item.
10. Dispute Resolution
10.1 Informal Resolution
We encourage customers to contact us directly to resolve any issues.
10.2 Arbitration
If disputes cannot be resolved informally, they will be settled through binding arbitration under the laws of the Fedral republic of Nigeria.
11. Governing Law
These Terms and Conditions are governed by the laws of the federal republic of Nigeria, without regard to conflict-of-law principles.
12. Contact Us
For questions or assistance, please contact us:
- Email: hello@kandhor.com
- Phone: 08105348024
Thank you for choosing Kandhor. We appreciate your trust in our art!
