Privacy Policy

At Kandhor, we are committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy outlines the types of information we collect from you, how we use it, and the precautions we take to protect your personal data. By accessing or using our website, you agree to the terms of this policy.

Information We Collect

We collect the following types of information to provide you with the best possible service:

Personal Information

When you create an account, make a purchase, or subscribe to our newsletter, we may collect personal details such as:

Name (first and last)
Email Address
Mailing Address (shipping and billing address)
Phone Number
Payment Information (such as credit card numbers and billing details)

Payment Information

We do not store your full credit card or payment details on our servers. When you make a payment, we use trusted, secure third-party payment processors, such as Paystack, to securely process and store your payment data.

Browsing Data

To improve our website and your shopping experience, we collect browsing-related information through the use of cookies and similar tracking technologies, such as:

IP Address
Device Type (e.g., desktop, mobile)
Browser Type and Version
Pages Visited
Time Spent on Site
Referral Source (how you arrived at our site)

This data is collected anonymously to help us understand how users interact with our website, troubleshoot issues, and personalize our services.

How We Use Your Information

We use your personal information to provide and improve our services, streamline your shopping experience, and communicate with you effectively. Below are the primary ways we use your information:

Order Processing

We use your personal and payment information to process and fulfill your orders. This includes confirming your order, shipping your items, and communicating about the status of your purchase.

Customer Support

Your information helps us respond to inquiries, resolve issues, and provide customer service. This includes tracking order status, handling returns or exchanges, and answering general questions.

Personalization

We may use your browsing behavior and purchase history to recommend products that align with your preferences, providing a more customized shopping experience.

Marketing

With your consent, we may use your contact information to send promotional emails about our latest products, offers, and news. You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in any email or contacting us directly.

Improvement of Services

We use browsing and purchase data to analyze trends, monitor the effectiveness of our marketing efforts, and improve our website’s functionality. This helps us make Kandhor a better place to shop.

Data Security

We prioritize the security of your personal data. Here are the steps we take to protect your information:

Encryption:
All sensitive data, such as your payment information, is encrypted using SSL (Secure Socket Layer) technology during transmission.
Secure Third-Party Payment Processors:
We work with trusted, PCI-DSS compliant payment providers to process payments securely. We never store full credit card numbers or other sensitive financial details on our servers.
Access Control:
We restrict access to your personal data to authorized personnel only, and they are required to maintain its confidentiality.
Regular Security Audits:
We conduct regular security assessments of our systems to identify and address potential vulnerabilities.

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share necessary information with trusted partners who help us process payments, fulfill orders, or perform services related to your purchase, as outlined below:

Payment Processors

To process payments, we work with third-party services such as Paystack, or Paypal, which may need your payment information to complete the transaction securely.

Shipping Partners

We share shipping information with carriers like USPS, FedEx, or UPS to fulfill your orders and ensure timely delivery.

Marketing Services

With your consent, we may share non-personally identifiable information with marketing partners to improve our promotional efforts, such as using Facebook, Google Ads, or other analytics services to target relevant ads.

Legal Compliance

We may disclose your information to comply with legal obligations, protect our rights, or cooperate with law enforcement requests.

These third-party providers have access to your personal information only to the extent necessary to perform their functions, and they are obligated not to disclose or use it for any other purpose.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. Cookies are small files that are stored on your device, allowing us to remember your preferences, language settings, and items in your cart.

Types of Cookies We Use:
- Essential Cookies: Required for the basic functioning of our website (e.g., remembering your shopping cart).
- Performance Cookies: Help us analyze site traffic, allowing us to improve functionality.
- Functional Cookies: Enable personalization, such as remembering your preferences.
- Targeting/Advertising Cookies: Allow us to display personalized ads to you based on your browsing behavior.

You can control cookie preferences through your browser settings, but disabling some cookies may impact your experience on our site.

Your Rights and Choices

As a user of Kandhor, you have certain rights regarding your personal data:

Accessing Your Information

You can request access to the personal information we hold about you. If you wish to view, correct, or update your details, you may do so through your account profile.

Opting Out of Marketing

If you no longer wish to receive marketing emails or updates from us, you can unsubscribe at any time by clicking the “unsubscribe” link in the email.

Data Deletion

You may request that we delete your personal data, except where we are required by law to retain it (such as for tax or legal reasons).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Thank you for trusting Kandhor with your personal information. We are dedicated to protecting your privacy while providing you with the best shopping experience.